Unable To Send Broadcast Emails Via CRM That Ignore The 'Do Not Email' Or 'Do Not Contact' Flags

(Doc ID 2174043.1)

Last updated on AUGUST 19, 2016

Applies to:

PeopleSoft Enterprise CRM Order Capture - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


The Customer wants to be able to send broadcast emails linked to a CRM audience that ignore the 'Do Not Contact' or 'Do Not Email' flags against an applicant or offer holder's profile.

They are aware that they can build dialogs with single email triggers to email a particular person (irrespective of whether having the do not contact flags enabled) via the 'Ignore Do Not Email' flag. However, they need this feature available for event emails against an audience (not a single person).

They prefer not to customize the delivered functionality (ry_dialog application package), and they want to check if another workaround or planned patch is available to resolve this.



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms