E-COB: SRPCERC Errors Out With 'Enrollment Process Engine encountered a fatal error. Contact your administrator' (Doc ID 2174804.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

ISSUE CLARIFICATION

ISSUE STATEMENT
---------------
Getting error when student click Finish Enrolling button.

ENVIRONMENT
---------------

--PT 8.53.08
--Campus solutions bundle #38 HRMS Bundle #28
--Oracle Linux 6.4
--Oracle db 11.2.0.4
--Server Express 5.1 WP8

Symptoms:

-- It was working before but it happened after reinstalling the Cobol license.

-- App and process scheduler server deleted and re-created but still same.

-- Compiled and linked successfully, there's no error.

-- Sample Cobol Test Program and PTPDBTST both successfully completed.

-- Remote Cobol test works successfully.

-- This is the only delivered Cobol program not working.


STEPS
---------------
The issue can be reproduced with running the process Finish Enrolling button in Main Menu - Self service - Program Enrollment - My planned enrollment

ERROR
---------------
App server log shows the following errors:

PSAPPSRV.2015 (3) [2016-08-22T20:08:34.635 AACAR13@88.255.98.52 (CHROME 52.0.2743.116; WINNT) ICPanel](0) The Enrollment Process Engine encountered a fatal error. Contact your administrator. (14640,82) SSR_ENROLLMENT.EnrollmentManager.OnExecute Name:submitEnrollment PCPC:1216 Statement:24
Called from:SSR_APT.API.APTRequestAPI.OnExecute Name:submitAPT_ENR_SHC Statement:1002
Called from:SSR_PROG_ENRL_SS.Components.SSR_APT_SCHD_BLDR.OnExecute Name:submitEnroll Statement:1864
Called from:SSR_PROG_ENRL_SS.Components.SSR_APT_SCHD_BLDR.OnExecute Name:SSR_APT_CARTWRK__SSR_PB_CONF_SCHED_FieldChange Statement:380
Called from:SSR_APT_SCHD_BLDR.GBL.SSR_APT_CARTWRK.SSR_PB_CONF_SCHED.FieldChange Statement

Within PeopleSoft PIA, the process page shows:

The Enrollment Process Engine encountered a fatal error.

Called from SSR.APT.APIRequestAPI .OnExecute Name:submit APT_ENR_SHC Statement:1002

 

LOG/TRACE FILE
--------------
Cobol trace shows the following relevant message:

Load error : file 'SRPCERC'
error code: 173, pc=0, call=1, seg=0
173 Called program file not found in drive/directory

 

Cause

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