Dunning Letter ARX33000 Print Incorrect Language (Doc ID 2176197.1)

Last updated on AUGUST 30, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On 9.1 version, on Dunning Letter the German text defined in Letter Code for the main body of the letter is picked up but the Dunning letter printed uses the English template - English text ("Dear Valued Customer") and column headings.

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

  1. Run Extract Dunning Letter Info for Language German.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms