eProcurement Requisition Database Inconsistency Error (Doc ID 2178044.1)

Last updated on JANUARY 19, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When a user is taking a long time to create an eProcurement Requisition. For instance one hour, then upon saving, the system throws a message 'database inconsistency' and the user loses his/her data. 

The error occurs with the following statement.

SELECT FAX_FILENUM_LAST,LAST_LOADER_ID, MIN_LOADER_ID, MAX_LOADER_ID, MAX_LOAD_LINES, QTY_MAX_DEFAULT, LAST_PO_STG_ID, EDI_FILENUM_LAST, ITMLD_LAST_ITEM_ID,
PYMNT_ID_NUM, MAX_ROW_PO_APPR, MAX_ROW_REQ_APPR, MAX_ROWS_CONTRACTS,MAX_ROWS_PO, MAX_ROWS_REQ_SEL, MAX_ROWS_SCROLL, MAX_ROWS_CLS_SHORT,
EMAIL_FILENUM_LAST, CATEGORY_TYPE, PANELNAME, PNLGRPNAME, DISPLAY_DIGITS,MAX_VOUCHER_LINE, CREATE_BILLTO_CUST, PO_DISP_XMLP FROM PS_INSTALLATION_PO
FOR UPDATE OF EMAIL_FILENUM_LAST
PSAPPSRV.23289 (709) 1-493034 15.15.30 0.002194 Cur#1.23289.PRDFIN RC=0
Dur=0.000003 Fetch
PSAPPSRV.23289 (709) 1-493035 15.15.30 0.006634 Database Options:
override_connection_reset: 0
PSAPPSRV.23289 (709) 1-493036 15.15.30 0.170497 Cur#1.23289.PRDFIN RC=0
Dur=0.000478 CEX Stmt=select pt_tde_encrypt_alg from psoptions

The thrown errror = Pagedata is inconsistent with database. (18,1).

It takes a while for the user to enter the requisition. The following methods of adding items to the eProcurement are applied:
1) Express Form
2) Special Request
3) Favorites

User also see that the Requisiton Number has already been assigned, but it gets lost. So in the numbering of Requistions by BU have gaps.

 

Cause

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