EBI9.2: Performance Issue On Standard Billing Page When Trying To Change The Bill Type Value To "RET" (Doc ID 2182651.1)

Last updated on NOVEMBER 28, 2016

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Bill Entry

ACTUAL BEHAVIOR
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When we try to Change the BILL_TYPE value on the Standard Billing Page, the component keeps processing forever and then get sign out.

EXPECTED BEHAVIOR
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When we try to Change the BILL_TYPE value on the Standard Billing Page, it should not sign out.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Navigate to Main Menu, Billing, Maintain Bills, Standard Billing.
  2. Create a new Bill and save it.
  3. Change the Bill type value. Make sure the AR Level/Ar Option is set to 'L'.
  4. The component keeps processing and sign out.

Cause

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