Test to render document in .doc format: FAILED (Message not found: Cannot create instance of MSWord to determine version)

(Doc ID 2182772.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

 Trying to test the Word Integration but are receiving an error. In the Installation Options for Supplier Contracts click on 'Verify Server Setup'. It's not successful, instead it's returning the following error.

Connect to application server (//tst-psfinc01.uwhis.hosp.wisc.edu:9000): SUCCESSFUL

Test to render document in .doc format: FAILED (Message not found: Cannot create instance of MSWord to determine version)

Test to render document in PDF: FAILED (Message not found: Cannot create instance of MSWord to determine version)

Cause

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