Intermittent Ajax Error After Manager Click On Approve Button In Manager Approval Page
(Doc ID 2183037.1)
Last updated on JULY 21, 2020
Applies to:
PeopleSoft Enterprise HCM Absence Management - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
On: 9.2 PeopleSoft Enterprise HCM Absence Management, Approval Framework
Intermittent Ajax Error After Manager Click on Approve Button in Manager Approval Page
Encountered ajax error after clicks on Approve button in Manager Approval page as attached.
ERROR:
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Received the below browser popup error on clicking Approve on the MAP approval page
error in: PSIGW/RESTListeningConnector/PSFT_HR/HMAP_APPRO_DTL_HCM1_MAP.v1/map_page_ajax_btn/-10 error:timeout
STEPS:
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The issue can be reproduced with the following steps:
1. Login as users, apply absence request or other job transfer activities
2. Now login with manager and click on Pending approvals fluid tile
3. Page takes time load after some time error populated saying error outed with timeout
EXPECTED AND ACTUAL BEHAVIOR:
=========================
Actual: Customer facing timeout when ever manager trying to approve pending absence request or other job activity transaction for some employees
Expected: Fluid Pending approval tile page need to open with out any time out error.
BUSINESS IMPACT:
=============
The issue has the following business impact:
Due to this issue, manager cannot approve pending approvals from fluid page.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |