Intermittent Ajax Error After Manager Click On Approve Button In Manager Approval Page

(Doc ID 2183037.1)

Last updated on JUNE 04, 2018

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On: 9.2 PeopleSoft Enterprise HCM Absence Management, Approval Framework

Intermittent Ajax Error After Manager Click on Approve Button in Manager Approval Page
Encountered ajax error after clicks on Approve button in Manager Approval page as attached.

ERROR:
=====
Received the below browser popup error on clicking Approve on the MAP approval page
error in: PSIGW/RESTListeningConnector/PSFT_HR/HMAP_APPRO_DTL_HCM1_MAP.v1/map_page_ajax_btn/-10 error:timeout

STEPS:
=====
The issue can be reproduced with the following steps:
1. Login as users, apply absence request or other job transfer activities
2. Now login with manager and click on Pending approvals fluid tile
3. Page takes time load after some time error populated saying error outed with timeout

EXPECTED AND ACTUAL BEHAVIOR:
=========================
Actual: Customer facing timeout when ever manager trying to approve pending absence request or other job activity transaction for some employees
Expected: Fluid Pending approval tile page need to open with out any time out error.

BUSINESS IMPACT:
=============
The issue has the following business impact:
Due to this issue, manager cannot approve pending approvals from fluid page.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms