EAR9.1: When A Deduction Item Is In Collection Or Is In Dispute, Item Is Included In The Dunning Letter

(Doc ID 2183636.1)

Last updated on OCTOBER 05, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Version 9.1:

Dunning letter selects deduction items even if Disputed/collection items are not set up to be included in Dunning.

EXPECTED BEHAVIOR
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If items are in dispute and dunning method is set up to exclude items in dispute then they shouldn't be selected by dunning

STEPS
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The issue can be reproduced at will with the following steps:
1. Enter a deposit, apply payment as deduction item and post it.
2. Mark deduction item in dispute
5. Define dunning method to exclude items in dispute/collection
6. Run dunning.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, dunning letters contain information that business would like not to be included in the letters

Cause

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