BI 9.1 Brazilian Localization: Buffer error in Customer Component When Save Customer Address Information (Doc ID 2185174.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Billing Brazil - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Buffer error in Customer Component When Save Customer Address Information.

When save more than one ID Type under the Customer Address information, in the Customer General Information component - when return to Search and attempt to access that same customer's information, a Buffer error is displayed:


ERROR
“No matching buffer found for level. (15,26)

When retrieving data for a page, a data value was retrieved for which there was no matching data value at a higher level scroll entry. (For example, at scroll level 2, a value of ABC was read in and scroll level 1 contained this higher level field but did not have a row with a key value of ABC.) This usually occurs because of an error in a database record or view; or because of improper deletion of values in a database. Correct the page definition or contact your system administrator.”


STEPS
The issue can be reproduced at will with the following steps:
1 - Search an select any customer available
2 - Once inside the customer page. Use correct history mode
3 - Add new effective date row for address detail
4 - Change the current date to past date just after the previous one
5 - Go to hyperlink ID Number Customer Address
6 - Add a row at ID number Customer Address
7 - Save and re-enter the same customer.
Got the error message:

“No matching buffer found for level. (15,26)

When retrieving data for a page, a data value was retrieved for which there was no matching data value at a higher level scroll entry. (For example, at scroll level 2, a value of ABC was read in and scroll level 1 contained this higher level field but did not have a row with a key value of ABC.) This usually occurs because of an error in a database record or view; or because of improper deletion of values in a database. Correct the page definition or contact your system administrator.”


Cause

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