EGL9.2: Clicking Pending GL Reconciliation Approval Item In Worklist System Routes To Either Workbench Search Page[Before PUM Image 22] Or Fluid Reconciliation Approval Component[On PUM Image 22 or Later] (Doc ID 2185277.1)

Last updated on MARCH 06, 2023

Applies to:

Symptoms

Issue:
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Upon clicking the pending approval item in General Ledger Reconciliation Worklist, system takes the user to Workbench search page instead of actual workbench item.

If Fluid Reconciliation Approval enhancement is applied from 9.2 PUM Image 22, then system redirects to Fluid Approval component only.

Steps to Replicate:
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1. Grant appropriate permissions to Administrator to submit Reconciliation items for approval.
2. Create Reconciliations & submit the reconciliation items in reconciliation Workbench for approval.
3. Login as Approver & go to Worklist. Click on a reconciliation item that is pending for approval.

 
Actual Behavior:
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On 9.2 PUM Image 21 or lower, clicking GL Reconciliation item in Worklist takes to Workbench search page instead of workbench item.

On PUM Image 22 or higher[when Fluid GL Reconciliation Approval is delivered as an enhancement], it redirects user to the Fluid GL reconciliation approval component. If 'Approvals Fluid' role is removed from user profile, it pops up 'You are not authorized to access this component.' message.

Please see Replication screenshots on 9.2 PI 21 & Replication screenshots on 9.2 PI 22 for more details.

Expected Behavior:
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Upon clicking the pending  Reconciliation approval item in Worklist, system should redirect the user to actual workbench item in 9.2 PUM image 21 or earlier. Same is expected om 9.2 PUM image 22 or later if Approver is not assigned 'Approvals Fluid' role.

Changes

Cause

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