On Manage Service Indicator Page, Operator ID Does Not Match Name (Doc ID 2185683.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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On Manage Service Indicator page, Operator ID (Assigned by) does not match name.

When Manage Service Indicators page is viewed, Peoplecode does not appear to distinguish between name of operators who have added the same service indicator. It is picking up the correct operator, but incorrect name (name of first operator to add this particular service indicator code).


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Campus Community > Service indicators (Student) > Manage Service Indicators.
2. Note that the operid does not match the name at times.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see correct user name at times.

Cause

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