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E-CRM: Why do Custom Trigger Points not Fire Active Analytics Framework (AAF) Policies? (Doc ID 2185872.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise CRM Sales - Version 9.1 and later
Information in this document applies to any platform.


2 new trigger points were registered for use in AAF (Enterprise Components > Active Analytics Framework > Setup > Register Trigger Point). They are called "When a Lead is Presented" and "When an Opportunity is Presented". Neither appear to be working even though the delivered "When a Support Case is Presented" does work on a policy that uses the same term. This DOC shows to make the application work with the new trigger point.


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