E-AS: Application Server suddenly hangs after a period of time - PSBRKDSP_dflt.21799 Reusing Existing Instance: Address=0x021fc760 (Doc ID 2186819.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.52 and later
Information in this document applies to any platform.

Symptoms

The Application server suddenly hangs after a period of time. Looking at the app server logs, we can see random errors like below:

Please note that above error is misleading as there was no problem with the Integration Broker.

Due to this problem the customer is unable to shutdown the application server domain cleanly. They need to kill the processes to completely shut it down.


Environment
-----------------
- PT 8.52.16
- Tuxedo Tuxedo Version 10.3.0.0, 64-bit, Patch Level 155
- OS: Oracle Linux 6
- DB: Oracle Database - Enterprise Edition version 11.2.0.4

Workaround
----------------
The only workaround to this problem is to reboot the application server.

Cause

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