Supplier Registration Approval Email Not Getting Triggered To Suppliers And The Supplier ID is Not Created When The Request is Approved (Doc ID 2187074.1)

Last updated on OCTOBER 17, 2016

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Issue:

Supplier Registration Approval Email Not Getting Triggered To Suppliers And The Supplier ID is Not Created When The Request is Approved

Steps to Reproduce the Issue:
1. Register a Supplier from below navigation
Main Menu->Suppliers->Supplier Registration->Register Suppliers.A registration id will be created

2.After the Supplier is registered, login with the Approver and navigate to Main Menu->Suppliers->Supplier Registration->Manage Request Approval
Select the Request Type as Register New Suppliers ans status as 'Pending Approval' and click on Search button.

3.Select the checkbox for the registration id created earlier and click on Approve link.


Observation:
No mail is triggered to Supplier regarding the Approval and Supplier Registration and when the user renavigates to the registration id and checks the Review/Edit Approver Tab, the Request is still in Pending state and the Supplier ID is also not created

Cause

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