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CRM - The Subject Line Of The Outbound Notification Does Not Recognize The Apostrophe (Doc ID 2187859.1)

Last updated on DECEMBER 02, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.


On : 9.1 version, Correspondence Management


The subject line of the CRM Notification is not recognizing the apostrophe in Employee's name.

Instead of D'Luzansky, it changes to:


The issue can be reproduced at will with the following steps:
1. Create a template that has {{Recipient First Name}} {{Recipient Last Name}} terms
2. Add a new worker that has last name contain ‘, for example, D'Luzansky
3. Add a HRHD case for the worker
Click ‘Notification’
Select the recipients
Select the template created, click ‘Apply’


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