Adding or Deleting a Value From a Generic Template Results in Template Variables Not Getting Resolved On the Emails Generated (Doc ID 2188048.1)

Last updated on JANUARY 30, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
PeopleSoft Enterprise HCM Absence Management - Version 9.2 and later
PeopleSoft Enterprise SCM eProcurement - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.52 and later
Information in this document applies to any platform.

Symptoms

Issue:-
When a new Template variable is added or an existing template variable is deleted from a Generic Template and the the Template is Saved, then the order of the template variables gets distorted leading to unresolved variables in the emails generated.One such issue observed was Requisition Approval Mails have missing BU info and URL link

Sample Requisition Mail which got Triggered:-

"A requisition line has been entered which requires your attention.

Requester: VP1
Business Unit: %2
Requisition ID: 0000526142
Requisition Name: Test
Line: 1
Description: Test
Date: 2016-09-09

You can navigate directly to the approval page by clicking the link below.

%1 "

Steps To Reproduce the Issue:
The issue can be reproduced at will with the following steps:
1. Create a Requisition
2. Submit for Approval
3. Notice the Mail Triggered

Cause

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