ETL9.2:PSAPPSRV Crashing On TL_SRCH_APPRV_GRP.GBL (Doc ID 2188957.1)

Last updated on OCTOBER 31, 2016

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Technical

ACTUAL BEHAVIOR
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PSAPPSRV Crashing on TL_SRCH_APPRV_GRP.GBL

We recently upgraded to PeopleTools 8.55.08 (for HR 9.2 - Image 8 + selective patches). We are finding a number of PSAPPSRV crashes in our app server logs related to TL_SRCH_APPRV_GRP.GBL. This page is used frequently (20,000 times yesterday), so there doesn't seem to be any PeopleCode issues with the page. Otherwise, we'd expect to see the page causing crashes more frequently. As of today, we get 4-8 crashes a day on each application server.

I've uploaded a few of the PSAPPSRV.xxxx dump files for analysis.

 



Cause

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