EEX 9.2: Risk Details Are Not Displayed To The New HR Supervisor After Expense Report Is Routed Or Escalated (Doc ID 2191016.1)

Last updated on JANUARY 04, 2017

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an Expense Report with risk on it, is submitted, the HR Supervisor can see the risk details, but if the Expense report is routed/escalated to a new HR Supervisor, the risk details are no longer displayed for the approver.

Steps:
1. Create a Risk Template and associate it to HR Supervisor Profile
2. Create Expense Report and Submit for Approval
3. Expense Report is escalated to HR Supervisor of the initial HR Supervisor, as a risk is met
4. Login with HR Supervisor of the initial HR Supervisor
5. Navigate to Travel and Expenses > Approve Transactions > Approve Transactions and select ER created at step 2.

Actual Result:
Risk details are not displayed after Expense Report is routed to second HR Supervisor.

Expected Result:
Even after Expense Report is escalated or routed to a second HR Supervisor risk details should still be available.

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps containing the complete configuration and the replication steps necessary to reproduce the issue.

Cause

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