EAR 9.2: Automatic Maintenance AE Program (AR_AUTOMNT) Is Not Creating Maintenance Worksheets When Trying To Write-Off Credit Items (Doc ID 2195626.1)

Last updated on OCTOBER 20, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

The delivered Auto Maintenance Application Engine Program (AR_AUTOMNT) has been configured to perform Write-Offs of existing Items if they fall within certain Amounts, and Tolerances. However, this only seems to be working for Debit Items, as Credit Items are not being processed, even though for the amounts incurred should be processed, and generate Worksheets.

Upon completing a full run for Auto Maintenance, the Message Log from the process states:

     " 0 Credit Items selected for processing.
       0 Maintenance Worksheets created. "

REPLICATION STEPS:

     1.- Define the Automatic Maintenance Method (NO MATCH WO) with Credit Entry Type
     2.- Define a Write Off Credit (WOC) Entry Type
     3.- Define the Automatic Entry Type setup for: MT-02
     4.- Define the Automatic Maintenance Method at Receivables Options Setup
     5.- Define Write Off configuration at User Preferences, and Customer levels
     6.- Create a new Item ID for the involved Customer with a Credit Amount (Entry Type CR)
     7.- Run AR Update to post the new Credit Item into the Customer Account
     8.- Proceed to run Automatic Maintenance process
     9.- The Credit Item is not being selected by the process

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ACTUAL RESULT:

As of now, Auto Maintenance cannot be used to write-off existing Credit Items, and all the steps need to be performed manually, which involves Users' time, and efforts.

EXPECTED BEHAVIOR:

The writing-off of Credit Items should be able to get automated by using Auto Maintenance, as long as the Amounts fall within those defined with Tolerances.

 

Cause

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