My Oracle Support Banner

Notification 'TO', 'CC', And 'BCC' Fields Are Shortened After PTools Upgrade To 8.54 (Doc ID 2195657.1)

Last updated on JANUARY 31, 2019

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, ERMS-MCF-CTI

ACTUAL BEHAVIOR
---------------
The TO,CC,BCC fields are displayed shortened in the Notification page, from Work list.

EXPECTED BEHAVIOR
-----------------------
The TO,CC,BCC fields should be displayed properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the Application , Navigate to My Worklist
2. Click on the Email and see the mail Notification details.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.