Notification 'TO', 'CC', And 'BCC' Fields Are Shortened After PTools Upgrade To 8.54 (Doc ID 2195657.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, ERMS-MCF-CTI

ACTUAL BEHAVIOR
---------------
The TO,CC,BCC fields are displayed shortened in the Notification page, from Work list.

EXPECTED BEHAVIOR
-----------------------
The TO,CC,BCC fields should be displayed properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the Application , Navigate to My Worklist
2. Click on the Email and see the mail Notification details.



Cause

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