Notification 'TO', 'CC', And 'BCC' Fields Are Shortened After PTools Upgrade To 8.54 (Doc ID 2195657.1)

Last updated on AUGUST 16, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, ERMS-MCF-CTI

ACTUAL BEHAVIOR
---------------
The TO,CC,BCC fields are displayed shortened in the Notification page, from Work list.

EXPECTED BEHAVIOR
-----------------------
The TO,CC,BCC fields should be displayed properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the Application , Navigate to My Worklist
2. Click on the Email and see the mail Notification details.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the page alignment properly and the TO,CC, BCC fields are shortened and so user could not able to see the email id in single line..

Cause

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