ELM 9.2: Notification LM_ENRLMT_DPDNED_MGR Is Not Triggered to Manager (Doc ID 2195977.1)

Last updated on MARCH 09, 2017

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : ELM 9.2 PUM Image 14, Self Service

Statement Of Issue:

When the status of a class enrollment changes from pending approval to dropped. Once the LM_NOTIFY process runs, mail should be triggered to Manager with LM_ENRLMT_DPDNED_MGR template.

Replication Steps:

1)Learner enrolled into the course
2)Pending approval notification sent to user and manager
3)run LM_notify process
4)Learner and manager receive notification for pending approval
5)Login as Manager and deny the notification
6) run LM_NOTIFY process
7) Email received to Learner, but not Manager



Cause

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