EAR 9.2: The CUST_HVIEW_VW Grid In Customer Hierarchy Page (CUST_CORP_SELECT) Is Not Displaying Properly In Internet Explorer And Google Chrome Browsers (Doc ID 2196033.1)

Last updated on OCTOBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

When using Internet Explorer 11 as the browser to navigate within the Grants Sponsors' Customer Hierarchy delivered Page (CUST_CORP_SELECT), the delivered View/Grid is being cut in half, and the information present is unreadable once PeopleTools Version has been upgraded to 8.55+.

This is the case when using the available links of Page CUST_GENERAL1:

     - Correspondence Selection
     - Remit From Selection
     - Corporate Selection

REPLICATION STEPS:

     1.- Have a PeopleSoft Enterprise FSCM 9.2 Application Release Environment with PeopleTools Version 8.55+
     2.- Log into the FSCM Online Application as User ID VP1, using Internet Explorer 11 browser
     3.- Navigate to: Grants > Sponsors > General Information
     4.- Open Customer ID 1018 (Sponsor) under Set ID SHARE
     5.- At the General Info tab, click on the 'Correspondence Selection' available link
     6.- At the Customer Hierarchy delivered page (CUST_CORP_SELECT), see in Sub-Page CUST_HIERARCHY_SBP how the Correspondence Customer Hierarchy View Grid (CUST_HVIEW_VW) is not properly being displayed
     7.- Click on the 'General Info' available link
     8.- Back at the General Info tab, click on the 'Remit From Selection' available link
     9.- At the Customer Hierarchy delivered page (CUST_CORP_SELECT), see in Sub-Page CUST_HIERARCHY_SBP how the Remit From Customer Hierarchy View Grid (CUST_HVIEW_VW) is not properly being displayed
     10.- Click on the 'General Info' available link
     11.- Again at the General Info tab, click on the 'Corporate Selection' available link
     12.- At the Customer Hierarchy delivered page (CUST_CORP_SELECT), see in Sub-Page CUST_HIERARCHY_SBP how the Corporate Customer Hierarchy View Grid (CUST_HVIEW_VW) is not properly being displayed

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ACTUAL RESULT:

The Customer Hierarchy View/Grid is useless, as the information is not properly displayed, and cannot be read.

EXPECTED BEHAVIOR:

No matter what structure has the Customer's Hierarchy, the delivered View/Grid CUST_HVIEW_VW should be displaying the information properly in all Internet Browsers.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms