ELM 9.2: Launching Vendor AICC Content such as HealthStream, Learners Receive Access User Error
(Doc ID 2196857.1)
Last updated on JULY 21, 2023
Applies to:
PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Launching Vendor AICC Content such as HealthStream, Learners receive Access User Error.
ERROR
Field 'username' or 'uid' is required
Steps to Replicate Issue:
The issue can be reproduced at will with the following steps:
1. Log as Learner
2 Self Service > Learning > My Learning
3. Pick a class with Web-based AICC content and environment set-up with bypass sign-on authentication.
4. Click the Launch link on the Class Progress page.
Changes
Troubleshooting Steps:
After upgrade review required reconfiguration below:
- Verify External facing URL is pointing to ELM
Navigate to PeopleTools > Utilities > Administration > URLs >{search/select} LM_LT_COMM_SERVER
Other Verification requires collaboration between PS Administrator for environment and Network team:
- Verify NAT rule on the network
- Verify userid/pass word for the web profile with public access
- Verify the ptwebserver/pass word combination
- Verify the configuration of that pass word on the Weblogic console
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |