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ELM 9.2: Launching Vendor AICC Content such as HealthStream, Learners Receive Access User Error (Doc ID 2196857.1)

Last updated on JULY 21, 2023

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


 Launching Vendor AICC Content such as HealthStream, Learners receive Access User Error.

 Field 'username' or 'uid' is required


Steps to Replicate Issue:
The issue can be reproduced at will with the following steps:
1. Log as Learner
2 Self Service > Learning > My Learning
3. Pick a class with Web-based AICC content  and environment set-up with bypass sign-on authentication.
4. Click the Launch link on the Class Progress page.


Troubleshooting Steps:

After upgrade review required reconfiguration below:  

- Verify External facing URL is pointing to ELM

Navigate to PeopleTools > Utilities > Administration > URLs >{search/select} LM_LT_COMM_SERVER

Other Verification requires collaboration between PS Administrator for environment and Network team:

- Verify NAT rule on the network

- Verify userid/pass word for the web profile with public access

- Verify the ptwebserver/pass word combination

- Verify the configuration of that pass word on the Weblogic console


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