EGL 9.2: Journal Approval Request Email Notification Not Routing (Doc ID 2196932.1)

Last updated on OCTOBER 25, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Journal Workflow Notifications


Journal Approval Request email notification are not routing. No email is seen even though a worklist exists for the approver.

ERROR
-----------------------

Domain of sender address XYZ@Emaill.Address.com does not exist



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1.  Create Journal (Any method)
  2.  Route for approval
  3.  No email is sent



Cause

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