EGL 9.2: Journal Approval Request Email Notification Not Routing

(Doc ID 2196932.1)

Last updated on OCTOBER 25, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, Journal Workflow Notifications

Journal Approval Request email notification are not routing. No email is seen even though a worklist exists for the approver.


Domain of sender address does not exist

The issue can be reproduced at will with the following steps:

  1.  Create Journal (Any method)
  2.  Route for approval
  3.  No email is sent


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms