E-CA: Step "Exporting Modified ADS-MO Project" Failed With "Error: the instance does not exist in the database:PIVOTGRID_DEFINITION ( PTPG_PGRIDNAME = GP_ABS_GENPI_ANLY )..." (Doc ID 2197112.1)

Last updated on APRIL 15, 2021

Applies to:

Symptoms

On : 8.55 version, Change Assistant

When applying the required "Tools Delta Change Package" required after a tools-only upgrade from 8.53 to 8.55.06 in an HCM 9.2 environment, the step "Exporting Modified ADS-MO Project" failed with the following error in the log file:

ERROR1
-----------------------
Error: the instance does not exist in the database:PIVOTGRID_DEFINITION ( PTPG_PGRIDNAME = GP_ABS_GENPI_ANLY ) (257,368)
Message Set Number: 257
Message Number: 368
Message Reason: Error: the instance does not exist in the database:PIVOTGRID_DEFINITION ( PTPG_PGRIDNAME = GP_ABS_GENPI_ANLY ) (257,368)
Copy To File failed (257,109)
Message Set Number: 257
Message Number: 109

Message Reason: Copy To File failed (257,109)
End Application Engine Process (257,402)
Application Engine program PTADSAEPRCS ended normally

ERROR2
-----------------------
PeopleTools 8.56.07 - Application Engine
Copyright (c) 1988-2019 Oracle and/or its affiliates.
All Rights Reserved
Begin Application Engine Process (257,401)
Copy project to file repository/area/project: vwdphrweb102/Area/PUM29_UPDATES_PKGPTM (257,400)
Message Set Number: 257
Message Number: 400
Message Reason: Copy project to file repository/area/project: vwdphrweb102/Area/PUM29_UPDATES_PKGPTM (257,400)
Error: the instance does not exist in the database:RCF_SERVICE_CONFIGURATIONS ( PORTAL_NAME = EMPLOYEE )( PORTAL_OBJNAME = HC_HR_DR_TEAM_FLU_GBL )( PTCS_SERVICEID = EP_VIEW_TEAM_DVL )( PTCS_INSTANCEID = 603847814 ) (257,368)
Message Set Number: 257
Message Number: 368
Message Reason: Error: the instance does not exist in the database:RCF_SERVICE_CONFIGURATIONS ( PORTAL_NAME = EMPLOYEE )( PORTAL_OBJNAME = HC_HR_DR_TEAM_FLU_GBL )( PTCS_SERVICEID = EP_VIEW_TEAM_DVL )( PTCS_INSTANCEID = 603847814 ) (257,368)
...
Error: the instance does not exist in the database:RCF_SERVICE_DEFINITIONS ( PTCS_SERVICEID = PY_WC_STATE_TAX_TBL_FL ) (257,368)
Message Set Number: 257
Message Number: 368
Message Reason: Error: the instance does not exist in the database:RCF_SERVICE_DEFINITIONS ( PTCS_SERVICEID = PY_WC_STATE_TAX_TBL_FL ) (257,368)
Copy To File failed (257,109)
Message Set Number: 257
Message Number: 109
Message Reason: Copy To File failed (257,109)
End Application Engine Process (257,402)
Application Engine program PTADSAEPRCS ended normally

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the step "Exporting Modified ADS-MO Project" in Change Assistant

Changes

Cause

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