E-CTI:Fatal Error: initJSMCAPI: Object Doesn't Support Property or Method 'setMaxHits'

(Doc ID 2197602.1)

Last updated on JANUARY 13, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.


On : 8.55 version, CTI

UAD console gives the following error.


Fatal Error: initJSMCAPI: Object doesn't support property or method 'setMaxHits'

The issue can be reproduced at will with the following steps:
1. Login to PeopleSoft
2. Start UAD console

The issue has the following business impact:
Due to this issue, users cannot use CTI.


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