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OLM DES Windows Service Installed using installNTservicePSWEBAPPS.cmd Fails to Start (Doc ID 2197606.1)

Last updated on MARCH 30, 2018

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

DES installNTservicePSWEBAPPS.cmd installs the OLM windows service ok but errors out when starting.

Error Message:
PSWebAppcrm service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

NTservice-PSWebApp-crm.log Error:
Error in JVM. Cause=Unable to load 'D:\psft\pt\jdk1.7.0_101\jre\bin\server\jvm.dll'



Cause

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