Generic Error: Data being updated does not exist. (18,4) When Applicants Apply for Job Openings (Doc ID 2197663.1)

Last updated on OCTOBER 26, 2016

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 8.9 and later
Information in this document applies to any platform.

Symptoms



When attempting to apply for a job opening, after saving the application without submitting, and then returning to the application later, internal applicants get the error shown below:

 
ERROR
-----------------------

Data being updated does not exist. (18,4)    

 

WHAT WORKS
---------------
Works correctly for External Applicants.
Works correctly for SOME (but not all) Internal Applicants.



REPLICATION STEPS:
-----------------------

* Navigate: Self Service > Recruiting Activities > Careers
* Careers Home page is displayed
* Applicant applies for a job WITHOUT using a resume and Saves the application
* Confirmation that job application has been successfully saved.
* Applicant logs out.
* Applicant logs in and selects the same Posting.
* Clicks OK in response to question "Would you like to update your application for position ....(18178,241)
* completes application and clicks on Submit
* Fatal error message appears (See Issue Clarification.)


Due to this issue, some applicants have difficulty applying for a posted job. This results in calls to Recruiting Team and IT department, which consumes time for customer and for applicants.

Cause

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