E-WF: Custom SQR Which Runs PSMAIL Intermittently Hangs, Stops Email From Being Sent From SQR (Doc ID 2198590.1)

Last updated on OCTOBER 28, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

On : PeopleTools 8.53 through PT 8.55, Bulk Email from custom SQR using PSMAIL


In custom SQRs with PSMAIL embedded will periodically hang, resulting in failure to continue processing.

Expectation is that all of the email will send correctly from the process.


The issue cannot be reproduced at will and happens intermittently with the following steps:


1. Custom SQR which sends out bulk emails where psmail is called directly from the SQR.
2. Observe at some point during the run the process stops and appears to be hung.
3. It seems like this issue is with PSMAIL.



Cause

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