HR Service Center takes long time to return the search results

(Doc ID 2199985.1)

Last updated on FEBRUARY 15, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Description of Problem: Search with any keyword at Self Service Home Page at "Search Here for Answers" and hit Search the page takes a long time to load with the results.

Sequence of events:
1) Go to Main Menu > HR Service Center
2) Section "Search Here for Answers"
3) search with any keywords like W2, W4, Leave
4) The system will take a long time return the results at RC_SS_SOLNSRCH page.
5) Non on RC_SS_SOLNSRCH also there is search option available
6) If search on that page system returns the results quick


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