Self Service Does Not Display All Eligible Dependents for Health Plans (Doc ID 2200024.1)

Last updated on NOVEMBER 02, 2016

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

In PeopleSoft Enterprise Human Capital Management (HCM) 9.2, only the employee’s spouse is displayed in the Eligible Dependents section of the Health enrollment pages in Self Service Benefits Enrollment if there is no Dependent Rule set on the respective Plan Type page of the Benefit Program. Children do not display.

STEPS
---------------------------
1. Enter benefit elections in Self Service Benefits Enrollment (Navigation: Self Service > Benefits > Benefits Enrollment).


Cause

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