ECM: Remittance Advice Emails are Not Generated When Payment Acknowledgement File is Loaded Through Integration Broker (Doc ID 2201617.1)

Last updated on NOVEMBER 09, 2016

Applies to:

PeopleSoft Enterprise FIN Cash Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When Payment Acknowledgements are loaded via Integration Broker, the Payment Status changes to Paid as expected but there are no Remittance Advice Emails triggered.

STEPS:
1. Dispatch the Payment through Financial Gateway.
2. Load the Payment Acknowledgement XML file that uses service operation PAYMENT_ACKNOWLEDGE_FILE.
3. Payment Status changes to Paid as expected but Remittance Advice email is not triggered.

EXPECTED BEHAVIOR:
System to send Email Remittance during Payment Acknowledgement process.

WHAT IS WORKING:
Email Remittance Advice is sent when the Acknowledgment file is imported through AE BSP_IMPORT process.


Cause

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