People Profile Fields Are Not Getting Fetched While Merging Tag In Email Body In Document Designer (Doc ID 2201684.1)

Last updated on MARCH 02, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Document Designer

ACTUAL BEHAVIOR
---------------
The Registration email having HTML tags , and the Profile field(s) are not present while merging in the Document Designer


STEPS
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The issue can be reproduced at will with the following steps:
1. Design Document -> Go to Merge Content
2. Use the People -> Profile fields to merge data


EXPECTED BEHAVIOR
-----------------------
The Emails will not have HTML tags, The Profile should be active and profile fields should be available to be mapped in the Document designer

Cause

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