E-MCF: Error Connecting To Mail Server
(Doc ID 2201998.1)
Last updated on FEBRUARY 07, 2019
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and laterInformation in this document applies to any platform.
Symptoms
On : 8.55 version, Multi-Channel Framework (MCF)
ERMS - Error connecting to mail server
ERROR
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Cannot connect to mail server. (162,1560)
STEPS
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The issue can be reproduced at will with the following steps:
1. Start NT service of PIA.
2. Login to Peopletools>MultiChannel Framework>Email>Sample Program
3. Get mail count to see the error
4. Shut down NT service
5. Run StartPIA.cmd
6. Repeat step 2-3 and it is successful.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, ERMS stops working.
Sample error as seen in the gateway log:
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ErrorLevel Standard Gateway Exception
Description GetMailTargetConnector (Host=outlook.xxx.com; User=hrhelpdsk): Cannot connect to mail server
Stack Trace
javax.mail.MessagingException: Connect failed;
nested exception is:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:106)
at javax.mail.Service.connect(Service.java:233)
at com.peoplesoft.pt.integrationgateway.targetconnector.pop3.MCFMailBox.open(MCFMailBox.java:385)
at com.peoplesoft.pt.integrationgateway.targetconnector.GetMailTargetConnector.processMessage(GetMailTargetConnector.java:525)
at com.peoplesoft.pt.integrationgateway.targetconnector.GetMailTargetConnector.send(GetMailTargetConnector.java:135)
..
..
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |