E-PIA: "cookieObject.getCookieValue -> Unexpected number" Error When Connecting from 8.55.03+/8.54.21+ Environment to Older Environment (Doc ID 2202260.1)

Last updated on JUNE 22, 2021

Applies to:

Symptoms

When a customer upgrades to 8.54.21 or 8.55.03 or higher, they may get a browser error message when they navigate from the newer environment to an environment that has an older release (8.54.20 or lower, and 8.55.02 or lower).

• cookieObject.getCookieValue -> Unexpected * where * is a character type dependent on the value of the cookie, this is indicative of a JSON string parsing error
• Example: cookieObject.getCookieValue -> Unexpected number

If a customer has multiple versions of tools integrated together either with:

• iHub
• Cluster
• Portal and/or remote content
• MAP integration

or just multiple tools releases then they may have issues with PS_back cookie after going to one of the releases mentioned above.

Changes

Moving forward, 8.56, 8.55.03+, and 8.54.21+, the psback cookie, by default, will have encoded delimiters.  

Cause

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