EGL: Unable to Create Translation Rules as Chartfield Dropdown is Empty (Doc ID 2202887.1)

Last updated on DECEMBER 07, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
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Unable to add new Translation Rules to process multi currency translations. The Chartfield dropdown edit box does not show available options, hence the Tree Name/Level fields are grayed out.

Steps to replicate:
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  1.  Navigate to General Ledger > Process Multi-Currency > Define and Process > Translation Rules
  2.  Create new Translation Rule and populate required fields.
  3.  In Chartfields tab, go to Chartfield dropdown list, and no values show up, likely the reason why Tree and Level prompts are not activated.

Cause

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