EGL9.2: BPW(Business Process Weaver) Email Notifications For 'Pause Before' Option Not Working (Doc ID 2203722.1)

Last updated on DECEMBER 28, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
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BPW(Business Process Weaver) Email Notifications for ‘Pause Before’ option not working.

Steps to replicate:
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1. Create a new Business process Definition & select ‘Pause Before’ option for any step
2. Set up Process/Step Notifications
3. Create new run control for batch processes involved in each step
4. Set up Business Process Run Control & use the run controls created for individual steps. Make sure to select ‘Inherit Notifications’ checkbox.
5. Set up Workflow options & Email id for the recipients
6. Create few journals that would be processed by the run controls of each step in BPW run control
7. Navigate to Background Processes > Business Process Weaver > Business Process Runner & request to run the BPW run control.
8. Check the status in Business Process Instance page.
9. Check Mailbox of recipients to see notifications. Also check the note in mail.

Please see Replication screenshots for more details.

Actual Behavior
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No notification emails triggered for ‘Pause Before’ option for any step.

Expected Behavior
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Notification email should be triggered for ‘Pause Before’ option as well.

Cause

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