My Oracle Support Banner

How To Send SLA Delayed Warning Notifications For Self-Service Cases (Doc ID 2203758.1)

Last updated on AUGUST 03, 2018

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


On : 9.2 version, AAF-Workflow-Notification

Runtime delay using the Term Restore minutes in the AAF policies is not reflecting

The issue can be reproduced at will with the following steps:
1. Create a Policy for Trigger point "After a New Self - Service Support Case is Saved"
2. The Policy should have the "Run Time Delay" and set some value for the Term " Restore Minutes"
3. Create a Case @ Main Menu -> Service Center -> Create Case
4. Observe the Application Engine: RB_AAF_ASYNC triggered immediately, with out considering the 'Run time Delay' parameter.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.