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How To Send SLA Delayed Warning Notifications For Self-Service Cases (Doc ID 2203758.1)

Last updated on AUGUST 03, 2018

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, AAF-Workflow-Notification

ACTUAL BEHAVIOR
---------------
Runtime delay using the Term Restore minutes in the AAF policies is not reflecting


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Policy for Trigger point "After a New Self - Service Support Case is Saved"
2. The Policy should have the "Run Time Delay" and set some value for the Term " Restore Minutes"
3. Create a Case @ Main Menu -> Service Center -> Create Case
4. Observe the Application Engine: RB_AAF_ASYNC triggered immediately, with out considering the 'Run time Delay' parameter.


Cause

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In this Document
Symptoms
Cause
Solution
References


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