My Oracle Support Banner

Email Generated From Supplier Approval Are Not Using the Sender Specified in the Template (Doc ID 2203992.1)

Last updated on JANUARY 04, 2021

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When the Supplier Request System Setup is configured with 'Select if approvals are required for' set with 'Registering Prospective Suppliers as New Suppliers', the system will use the Generic Template 'NewSupplierUserAccountCreation'.  The system is not using the value specified in the 'Sender:' field, but instead always sending the email notification from the Approver.
The issue can be reproduced at will with the following steps:
1. Configure supplier approval on the Supplier Request System Setup (Setup Financials/Supply Chain - Product Related - Procurement Options - Suppliers - Supplier Request System Setup)
2. Configure 'Sender:' on the Generic Template 'NewSupplierUserAccountCreation' (PeopleTools - Workflow - Notifications - Generic Template)
3. Create a new Supplier Registration
4. Approve the new Supplier an review the email notification




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.