Email Generated From Supplier Approval Are Not Using the Sender Specified in the Template (Doc ID 2203992.1)

Last updated on MARCH 03, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When the Supplier Request System Setup is configured with 'Select if approvals are required for' set with 'Registering Prospective Suppliers as New Suppliers', the system will use the Generic Template 'NewSupplierUserAccountCreation'.  The system is not using the value specified in the 'Sender:' field, but instead always sending the email notification from the Approver.
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure supplier approval on the Supplier Request System Setup (Setup Financials/Supply Chain - Product Related - Procurement Options - Suppliers - Supplier Request System Setup)
2. Configure 'Sender:' on the Generic Template 'NewSupplierUserAccountCreation' (PeopleTools - Workflow - Notifications - Generic Template)
3. Create a new Supplier Registration
4. Approve the new Supplier an review the email notification
(see attached for detailed replication steps)

Cause

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