Students able to Request Transcripts in Self Service Despite Having a Service Indicator Hold (Doc ID 2204427.1)

Last updated on NOVEMBER 16, 2016

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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When more than one effective dated row exists on the Transcript Type Table and the oldest effective dated row does not have the Check Service Indicator flag checked, but the latest row has, the system does not prevent the student from submitting the transcript request.

ACTUAL BEHAVIOR
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When more than one effective dated row exists on the Transcript Type Table and the oldest effective dated row does not have the Check Service Indicator flag checked, but the latest row has, the system does not prevent the student from submitting the transcript request.

EXPECTED BEHAVIOR
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Expect the system to prevent the student with negative service indicator from submitting the transcript request.

ENVIRONMENT
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Database: N/A
PeopleTools: N/A
Application: PeopleSoft Campus Solutions release 9 and 9.2

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issue may lead to confusion and unnecessary processing of transcript requests.

Cause

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