E-PIA : The Close Sign (x) isn't working in Prompt lookup pages and Secondary pages (Doc ID 2210183.1)

Last updated on DECEMBER 02, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

The close sign (x) isn't working in prompt look up and secondary pages. While clicking upon prompt look up and when triggering any secondary page, when the user tries to close them using the close sign (x) on the top right corner the user is unable to close the look up or secondary page. This issue is occurring for all the prompt look ups and the secondary pages.

STEPS
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The issue can be reproduced at will with the following steps:
1.Main Menu > Records and Enrollment > Enroll Student > Quick enroll student.
2. Add a new value
3. select the related 1 lookup icon
4. Upon clicking the hour glass of ‘Related 1’ field, the prompt selection open.
5. The close sign (x) isn’t working and not closing the look up related 1.
The user has to click on cancel button to terminate the look up.



Cause

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