Cannot Select Search Result in Lookup for 'Search Existing Cases' in HR HelpDesk Center Tile (Doc ID 2210209.1)

Last updated on JANUARY 25, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Cannot select search result in lookup in a the following scenario in the delivered CRM 9.2 application:

REPLICATION STEPS
=================
a) Navigate to HR HelpDesk Administration / Manager Homepage
b) Click HR HelpDesk Center tile.
c) Click Search Existing Cases from left hand nav pane.
d) Click lookup icon on Assigned To field
e) Enter "T" in Last Name with begins with as operand
f) Click Search
g) Click one of the search results
h) Cannot select the results

No problems when accessing the same HR HelpDesk Center the "regular way" via the Drop-Down Menu/NavBar Navigator: Main Menu > HR HelpDesk Center



Cause

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