System Hangs When a New Run Control is Saved for Process Consolidated Statistics (Doc ID 2210495.1)

Last updated on DECEMBER 05, 2016

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Student Records Reports

ACTUAL BEHAVIOR
---------------
System hangs when saving new run control for Process Consolidated Statistics in Campus Solutions 9.0, Tools 8.55.05 . No error codes produced but system hangs for about 30 seconds and then goes to the fluid Blue screen.

Error only occurs on add for a new run control and for an academic reporting period with STAT_PERIOD_TBL.CONS_TRIGGER.Value = "CD"

If you first save the new run control with a non 'CD' cons_trigger it saves successfully and then you can change it to a 'CD' and save successfully. but you can't first save it to a 'CD' academic reporting period


EXPECTED BEHAVIOR
-----------------------
Expect to save the run control page successfully with selected parameters.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Main-->Records and Enrollment -->Enrollment Reporting --> Consolidated Statistics --> Process Consolidated Statistics
2. Add a new run control ID
3. Enter the parameters, Ensure to enter Academic Statistic Period having CONS_TRIGGER field value = "CD"
4. Save the Page
5. Page spins for 30 seconds and collapses to the fluid blue screen (PIA)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save the run control to process the Consolidated Statistics for specific academic statistic period value

Cause

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