E-PSEM: Either Process Monitor discovery hangs or Process Monitor hitting metric collection error (Doc ID 2210565.1)

Last updated on FEBRUARY 28, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 to 8.55 [Release 8.4]
Information in this document applies to any platform.
We have tested this with PT8.55 & PSFT plug-in 13.1.1.1.0, but these instructions can be tried on any version of PeopleTools & PSFT plugin combinations.

Symptoms

We have seen couple of issue on Process Monitor :

1. Process Monitor discovery takes long time and hangs, causing the "java.lang.ClassCastException: java.lang.String cannot be cast to java.util.List" exception.

2. Metric collection errors on Process Monitor.

Cause

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