HR Helpdesk Self-service Solution Search Doesn't Use 'ANY' Words (Doc ID 2210897.1)

Last updated on FEBRUARY 15, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Description of Problem:
HR Helpdesk self-service solution search doesn't use 'ANY' words when it's been configured to do so.

Sequence of events:
1) Go to Main Menu > Setup CRM > Utilities > Search > Search Page Definitions
2) Under "Basic Search Options" , Select "With Any Words" for Search Behavior.
3) Go to SelfService Search and search for "mvp"
4) One result will come
5) now search for "hip"
6) One result will come
7) search for "hip mvp"
8) No results will return.


Cause

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