E-PIA: ONREADYSTATE ERROR: OBJECT DOESN'T SUPPORT PROPERTY OR METHOD 'CLEARGRIDARR'

(Doc ID 2212181.1)

Last updated on NOVEMBER 07, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Problem Summary
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Receiving "Function 'onReadyState' Error: Object doesn't support property or method 'clearGridArr' whenever search results are displayed.

Problem Description
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After click Search on any Component page, receive a dialog box with the message "Function 'onReadyState' Error: Object doesn't support property or method 'clearGridArr'" followed by an error stack. Once we get the error, the spinning wheel just continually spins, and the only thing that can be done is logout.

We have just upgraded from HCM 9.1/Tools 8.46 to HCM 9.2/Tools 8.55.11. This is the first time setting up the PIA during the initial pass.

Cause

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