DEPT_SYNC IB Message Erasing HR Specific Data On Department Configuration after HCM 9.2 Upgrade (Doc ID 2212761.1)

Last updated on DECEMBER 16, 2016

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

After HCM 9.2 upgrade, message received from FSCM wipes out the HR specific data with respect to Department specific configuration

The issue can be reproduced at will with the following steps:
1.Created a New department(Ex : AB004) in FSCM under the Navigation Setup Financials/Supply Chain>Common Definitions>Design ChartFields>Define Values>ChartField value
2.Setup DEPT_SYNC Service Operation as Active in both FSCM and HCM under the Navigation Main Menu>PeopleTools>Integration Broker>Integration Setup>Service Operations
3.As the DEPT_SYNC is set up in both FSCM and HCM. 'AB004' is created in HCM as well under the Navigation Set up HCM>Foundation Tables>Organization>Departments
4.Updating the other values of Dept in the HR Side for the newly created department and save.
5.Adding one more Row with new EFFDT for the Department AB004 in FSCM
6.In HCM new row is added but the remaining values (Company, Manager Type, Manager Position, Tax location etc.) are wiped out.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms