EGL9.2: Upon Unposting A Reconciled Open Item Journal, System Produces An Additional Unexpected Open Item Row With Zero Amounts (Doc ID 2213004.1)

Last updated on DECEMBER 28, 2016

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Issue:
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An open item transaction was entered & another journal was entered to settle down open item balance. Reconciliation was done & open item was closed. Now the Journal used to settle down open item balance is unposted. Upon unposting this journal system produces an additional unexpected open item row with zero amounts.

Steps to Replicate:
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1. Enter an open item journal
2. In Open Items Maintenance page enter appropriate search criteria to find the open item entry entered.
3. Enter journal to settle down open item balance & post it.
4. Go back to Open Items Maintenance page. Reconcile the open item.
5. Unpost the Journal created to settle down open item.
6. Go back to Open Items Maintenance page & enter appropriate search criteria to find the open item entry entered.

Please see Replication screenshots for more details.

Actual Behavior:
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There are 2 open item rows now with Open status. One with the amount created with initial open item transaction, which is expected. Additional open item row found with balance transaction/base amount zero. This is not expected.

Expected Behavior:
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There should be only one row with status open & amount created with initial open item transaction.

Cause

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