Manager Can't Open Submitted GSS Requests (Doc ID 2215590.1)

Last updated on MAY 26, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

ACTUAL BEHAVIOR
---------------
Manager can't open Submitted GSS Requests.

When manager tries to open any submitted requests via Manager Self Service > Review Transactions they get the following message :

 

MESSAGE
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The transaction is not configured properly. Please contact your administrator to ensure that the transaction is setup to be used within Mobile Approvals.


 
STEPS
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The issue can be reproduced at will with the following steps:
1. Login as HCRUSA_KU0007
2. Submit a Terminate Employee request.
3. Go to Manager Self Service > Review Transactions to view the submitted request.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open Submitted GSS Requests.

Cause

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