Item Images Giving Permission Error (Doc ID 2217529.1)

Last updated on DECEMBER 23, 2016

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When we navigate to our current production to Item>Define Items And Attributes>Define Items and after opening an Item we click to Purchasing Item Attributes.

Inside Associated Picture GroupBox if we click the Image Doc Launcher it opens up the image with the correct shared file path. \\DH5559\MM_ITEMS\Item_Images\

But the same approach while using the new tools in a new shared file path gives a permission error with a URL translation,

http://dh5271.hitchcock.org:8040/psc/fsut92/EMPLOYEE/ERP/c/%5c%5c%5c%5cdh5319%5c%5cMM_Items%5c%5cItem_Images%5c%5c0002352.JPG

whereas it should have opened similarly,

\\DH5319\MM_ITEMS\Item_Images\

Not sure why webserver is translating to %5c  and giving the win message

ERROR
-----------------------
"You are not authorized to access this component (40, 20)"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Items-> Define items and attributes-> define item
2. Search for an item with an image
3. Select Purchasing item attributes
4. Select image doc launcher.
5. Error occurs.

Cause

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